General FAQs

Have you received my money?

Due to the nature of a webshop we also use external payment providers, which do not always sent confirmation mails for your payments. This is out of our influence. Due to the vast amount of emails we get each day, please do the following before contacting us: In case of PayPal you can easily log in to your account and check for yourself if the money has been sent. In case of bank transfers or credit card, please ask your local branch or credit card company. Should you still be unsure after that, please use the contact form at the AFM-Store website and we will try to get back to you as soon as possible.

When is my item going to be shipped?

Your item will be shipped as soon as we receive your payment. Depending on the method of payment it can take between 1-3 working days until the money reaches us. After that, the item will be shipped.

How long until I get my purchased items?

After we receive your money (1-3 days after placing the order) the item will be shipped. Within Germany, this normally takes 1-3 working days; Europe and International shipments take considerably longer depending on the destination country. We will provide you with a tracking number. Please take into account that close to some holidays (Christmas etc.) shipments can take longer than stated above.